Sr. Manager, Data Quality Operations, Apple Services Engineering

Apple Services Engineering (ASE) is seeking a Sr. Manager for Data Quality Operations in their Human-centered AI organization. This role is crucial in powering AI and LLM features across App Store, Music, Video, and more. The ideal candidate will lead a global workforce of over a thousand annotators, including a data science team and a data quality assurance team.

Key responsibilities include:

• Creating and scaling a data innovation team to ensure annotation quality and increase data value using machine learning or AI methods.
• Collaborating on planning, design, implementation, and testing of annotation tooling.
• Owning communication and thought leadership around data quality with key customers and collaborators.
• Working with project teams to understand challenges in developing good training data and relaying perspectives to customers.
• Supervising training materials and curriculum for the entire annotator base.
• Overseeing the creation of "golden datasets" to ensure quality signals on annotators in a scalable way.

The role requires a combination of critical thinking, data analysis, hands-on operations, and cross-functional collaboration. The ideal candidate should have a strong entrepreneurial demeanor, be comfortable leading a team in ambiguous situations, and work at a high velocity.

Qualifications include:

• PhD or equivalent experience with a focus on applied machine learning
• 7+ years of overall relevant experience with 5+ years in management/leadership roles
• Strong written and verbal communication skills
• Experience with executive-level communication

Preferred qualifications:

• 3 years of demonstrated ability with LLMs
• Experience in creating datasets from scratch and repurposing/reannotating
• Excitement for solving ambiguous problems
• A relentless attitude of testing and iterating

Apple offers a competitive compensation package, including base pay between $200,400 and $358,200, depending on skills, qualifications, experience, and location. Additional benefits include stock options, comprehensive medical and dental coverage, retirement benefits, and educational reimbursement opportunities.

Apple is committed to inclusion and diversity, providing equal opportunities for all applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or Veteran status.