Cloud Support Engineer - Media, AWS Elemental

AWS Elemental, a leading provider of software-defined video solutions for multiscreen content delivery, is seeking a Technical Support Engineer to join their Global Technical Support Team. This role offers an exciting opportunity to work with enterprise customers, managing complex technical issues in both on-premises and cloud-based workflows.

As a Cloud Support Engineer, you'll be at the forefront of transformational technology, working in a dynamic, fast-paced environment where you'll handle multiple priorities and complex technical challenges. You'll own customer issues throughout their complete lifecycle, providing expert technical support and working independently on sophisticated problems that may span multiple organizations.

The position combines technical expertise with customer service excellence, requiring deep knowledge of Linux systems, networking, and cloud technologies. You'll be responsible for investigating software defects, creating complex reproduction cases, and developing innovative solutions for customers. The role also involves leadership aspects, as you'll serve as a role model for other support engineers and contribute to training materials and documentation.

Working at AWS means joining a company that values diverse experiences and continuous innovation. The team operates on a follow-the-sun model, supporting a global customer base. You'll benefit from a culture that emphasizes work-life harmony, offering flexible work arrangements and numerous opportunities for professional growth through mentorship and career development resources.

The ideal candidate will bring strong technical skills in Linux, cloud computing, and enterprise support, combined with excellent problem-solving abilities and customer service orientation. This role offers the chance to work with cutting-edge technology while making a significant impact on AWS's video solutions platform.