Technical Support Engineer 3 - VCF Compute

Broadcom is a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
Colorado Springs, CO, USABroomfield, CO, USA
$71,000 - $113,000
Backend
Senior Software Engineer
Hybrid
5,000+ Employees
5+ years of experience
Enterprise SaaS

Description For Technical Support Engineer 3 - VCF Compute

As a Technical Support Engineer 3 in the VCF Division at Broadcom, you will be responsible for resolving customer technical issues, supporting the team, and the support operation. You will work on VMware virtualization technologies, troubleshooting and handling customer support requests. Key responsibilities include:

  • Undergoing substantial skills development & learning programs
  • Troubleshooting customer issues with the support of tenured engineers
  • Supporting strategic customers and engaging with account teams
  • Working on escalated customer issues requiring product expertise
  • Engaging with engineering teams to resolve technical issues
  • Developing skills through training, learning tools, and research time
  • Running case clinics to benefit team members
  • Potentially visiting customer premises for troubleshooting

Requirements:

  • 5+ years of industry working experience
  • Bachelor's degree preferred or equivalent experience
  • Excellent communication skills and customer engagement experience
  • Fluent in spoken and written English
  • Advanced knowledge of vSphere ESXi and vCenter Server
  • Expert in troubleshooting vSphere & vCenter Server
  • Experience with VMFS/NFS architecture and core vSphere features
  • Linux certifications and scripting knowledge (Python/PowerShell) are beneficial

The role offers opportunities for continuous learning, collaboration, and career development in a supportive environment. You'll be part of a global team working on cutting-edge technology and solving complex problems for customers.

Last updated 10 days ago

Responsibilities For Technical Support Engineer 3 - VCF Compute

  • Resolve customer technical issues
  • Support the team and support operations
  • Troubleshoot and handle customer support requests
  • Work on escalated customer issues
  • Engage with engineering teams to resolve technical issues
  • Run case clinics for team members
  • Update and create knowledge articles
  • Provide formal root cause analysis on critical customer situations
  • Facilitate proactive service and relationship development
  • Represent VMware in multi-vendor troubleshooting
  • Assist with software updates and migrations

Requirements For Technical Support Engineer 3 - VCF Compute

Linux
  • 5+ years of industry working experience
  • Bachelor's degree preferred or equivalent experience
  • Excellent communication skills and customer engagement experience
  • Fluent in spoken and written English
  • Advanced knowledge of vSphere ESXi and vCenter Server
  • Expert in troubleshooting vSphere & vCenter Server
  • Experience with VMFS/NFS architecture and core vSphere features
  • Linux certifications beneficial
  • Scripting knowledge (Python/PowerShell) preferred

Benefits For Technical Support Engineer 3 - VCF Compute

Medical Insurance
Dental Insurance
Vision Insurance
401k
Equity
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401k with company matching
  • Employee Stock Purchase Program (ESPP)
  • Employee Assistance Program (EAP)
  • Paid holidays
  • Paid sick leave
  • Vacation time
  • Paid Family Leave

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