Associate Linux Support Engineer

Canonical, the company behind Ubuntu, is seeking an Associate Linux Support Engineer to join their global team. This entry-level position offers an exciting opportunity to build a career in technical support for Ubuntu and open source technologies. The role involves working with some of the best professionals in the industry while solving complex technical problems across cloud, desktop, and IoT platforms.

The position is fully remote and requires strong Linux troubleshooting skills, basic programming knowledge, and excellent communication abilities. You'll be responsible for providing technical support to customers, managing support cases according to SLAs, and contributing to the knowledge base. The ideal candidate should have an undergraduate degree in a technical field and demonstrate exceptional academic performance.

Canonical offers a comprehensive benefits package including a $2,000 annual learning budget, regular compensation reviews, and various health and wellness benefits. The company operates on a distributed work model with 1100+ colleagues across 75+ countries, organizing team meetings 2-4 times yearly in various global locations.

This role is perfect for someone passionate about Linux and open source technologies, eager to learn, and interested in working in a diverse, global environment. You'll have the opportunity to work with cutting-edge technologies while supporting Canonical's enterprise customers who are leaders in cloud computing, data science, AI, and IoT.

The company culture emphasizes excellence, continuous learning, and global collaboration. As part of the team, you'll participate in regular weekend rotations and have opportunities to travel internationally for company events. Canonical's commitment to open source and innovation makes this an excellent opportunity for someone looking to start their career in technical support within a leading technology company.