Network Support Engineering Intern - Mexico (Meraki)

As the leader in cloud-managed IT, Cisco Meraki connects passionate people to their mission by simplifying the digital workplace. Our impact is driven by the innovative, purposeful, and vibrant people who make up our inclusive community. When technology is intuitive, our customers can focus on what matters.

Our employees fuel the magic of the Meraki community. They have fostered an environment that empowers Merakians to challenge limits, embrace risks, and assist our customers in pursuing their missions.

Our guiding principles are rooted in our four core values: 'care deeply,' 'everybody in,' 'simplify everything,' and 'be brave.' These pillars have propelled us to the forefront of cloud-managed IT leadership and have played a pivotal role in shaping a more inclusive future for all.

At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in Mexico City.

You will:

• Participate in and successfully complete structured classroom workshops specific to core CCNA preparation administered by a Meraki instructor
• Work through lab assignments via Packet Tracer, NetAcad labs, and Meraki troubleshooting labs to learn the foundations of networking and troubleshooting
• Gain an understanding of the networking field by participating and engaging in various courses
• Assist with lab testing work as needed for Meraki products
• Identify issues suitable for entry in the Meraki Knowledge Base
• Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing
• Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers' devices
• Read and analyze packet capture using Wireshark

You are:

• Pursuing an associate's degree or are a Junior or senior pursuing a bachelor's degree with a computer science, information technology, networking, systems administration, or a related field from an accredited university. Individuals who have completed a relevant networking BootCamp within the last 6 months will also be considered.
• Hardworking and interested in exploring the Networking field
• Passionate to assist and problem-solve with customers
• Able to strategically and critically think about how to look for solutions, willing to be pushed outside your knowledge areas, and eager to learn and find solutions
• An efficient communicator and problem-solver
• Authorized to work in Mexico without requiring sponsorship now or in the future

Qualifications:

• Basic understanding of networking fundamentals
• A passion to assist and problem-solve with our customers
• Outstanding account management, follow-through, and problem-solving skills
• Resourcefulness and attention to detail
• Excellent communication skills, both written and verbal