Customer Solutions Engineer

Cloudflare is seeking a Customer Solutions Engineer (CSE) to join their team as a trusted technical advisor for enterprise customers. In this role, you'll leverage your product expertise to ensure customers understand and utilize the Cloudflare platform to its fullest extent. Your goal is to help customers derive maximum value from their Cloudflare investment.

As a CSE, you'll work closely with Customer Success Managers and various teams across Cloudflare, from Sales and Product to Engineering and Customer Support. You'll be responsible for delivering timely onboarding, providing technical guidance, and participating in account reviews. Your deep understanding of internet technologies, including security and performance aspects, will be crucial in solving complex problems and identifying expansion opportunities.

Key responsibilities include proactive technical guidance, collaboration on escalations, and contributing to the CSE organization through knowledge-sharing activities. The role requires excellent communication skills, project management abilities, and a passion for staying current with cutting-edge internet technologies.

Ideal candidates will have 5-8 years of post-sales customer relationship management experience, fluency in English (with Portuguese or Spanish as a plus), and a strong technical background in internet protocols, security, and performance optimization. Experience with scripting languages like Python or JavaScript is essential, as is the ability to manage projects and prioritize competing demands.

This hybrid position offers a comprehensive benefits package, including health insurance, retirement plans, and equity participation. Join Cloudflare in their mission to help build a better Internet while working with cutting-edge technology and a diverse, innovative team.