Customer Support Engineer

Contentful is the intelligent composable content platform that unlocks all of an organization's digital content to deliver impactful customer experiences, making content a strategic business asset.
Backend
Mid-Level Software Engineer
Hybrid
501 - 1,000 Employees
2+ years of experience
Enterprise SaaS

Description For Customer Support Engineer

Contentful is seeking Customer Support Engineers (f/m/d) to assist customers in building amazing websites, apps, and digital experiences using cutting-edge technologies. As a Customer Support Engineer, you'll work directly with customers to identify, research, and resolve Contentful-related issues, providing crucial support for mission-critical applications.

Key Responsibilities:

  • Troubleshoot and resolve customer issues related to Contentful
  • Escalate complex problems to the Engineering team when necessary
  • Provide confidence to customers that their needs are addressed
  • Work with APIs and API-based SaaS integrations
  • Utilize software development troubleshooting skills
  • Analyze server logs and process data

What We Offer:

  • Join an ambitious tech company reshaping digital experiences
  • Healthcare packages and time off programs
  • Stock options for full-time employees
  • Personal education budget
  • Virtual and in-person events for learning and networking
  • Annual wellbeing stipend
  • Monthly communication stipend and hardware upgrade reimbursement
  • New hire office equipment stipend for hybrid or distributed employees

Required Skills:

  • 2+ years experience in Support or Customer-facing processes
  • Experience with APIs and SaaS integrations
  • Software development troubleshooting in supported languages
  • Understanding of web and mobile app development
  • Proficiency with UNIX-like command-line tools
  • Strong problem-solving and communication skills
  • Experience in Agile/Scrum environments
  • Customer-centered approach with high empathy
  • Excellent English communication skills

Contentful values diversity and inclusion, inviting applications from all qualified candidates regardless of background. Join a global team of 800+ people from 70+ nations, working together to drive business momentum through collaboration, speed, and scale.

Last updated 7 days ago

Responsibilities For Customer Support Engineer

  • Assist customers in building websites, apps, and digital experiences
  • Identify and research Contentful-related issues
  • Troubleshoot and resolve customer problems
  • Escalate issues to Engineering team when necessary
  • Work with APIs and API-based SaaS integrations
  • Analyze server logs and process data
  • Provide clear explanations and example code to customers
  • Collaborate with global teams

Requirements For Customer Support Engineer

JavaScript
Java
Ruby
PHP
Python
  • Minimum 2 years experience in Support or Customer-facing processes
  • Experience with APIs and API-based SaaS integrations
  • Software development troubleshooting experience in supported languages
  • Understanding of web and mobile app development
  • Proficiency with UNIX-like command-line tools
  • Experience with Agile processes
  • Strong problem-solving skills
  • Ability to explain concepts and produce example code
  • Customer-centered approach with high empathy
  • Excellent English communication skills

Benefits For Customer Support Engineer

Medical Insurance
Dental Insurance
Vision Insurance
Education Budget
Equity
  • Healthcare packages
  • Time off programs
  • Stock options for full-time employees
  • Personal education budget
  • Virtual and in-person events for learning and networking
  • Annual wellbeing stipend
  • Monthly communication stipend
  • Phone hardware upgrade reimbursement
  • New hire office equipment stipend for hybrid or distributed employees

Interested in this job?

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