Contentful is seeking Customer Support Engineers (f/m/d) to assist customers in building amazing websites, apps, and digital experiences using cutting-edge technologies. As a Customer Support Engineer, you'll work directly with customers to identify, research, and resolve Contentful-related issues, providing crucial support for mission-critical applications.
Key Responsibilities:
- Troubleshoot and resolve customer issues related to Contentful
- Escalate complex problems to the Engineering team when necessary
- Provide confidence to customers that their needs are addressed
- Work with APIs and API-based SaaS integrations
- Utilize software development troubleshooting skills
- Analyze server logs and process data
What We Offer:
- Join an ambitious tech company reshaping digital experiences
- Healthcare packages and time off programs
- Stock options for full-time employees
- Personal education budget
- Virtual and in-person events for learning and networking
- Annual wellbeing stipend
- Monthly communication stipend and hardware upgrade reimbursement
- New hire office equipment stipend for hybrid or distributed employees
Required Skills:
- 2+ years experience in Support or Customer-facing processes
- Experience with APIs and SaaS integrations
- Software development troubleshooting in supported languages
- Understanding of web and mobile app development
- Proficiency with UNIX-like command-line tools
- Strong problem-solving and communication skills
- Experience in Agile/Scrum environments
- Customer-centered approach with high empathy
- Excellent English communication skills
Contentful values diversity and inclusion, inviting applications from all qualified candidates regardless of background. Join a global team of 800+ people from 70+ nations, working together to drive business momentum through collaboration, speed, and scale.