Solutions Engineer
Description For Solutions Engineer
Couchbase is seeking a Solutions Engineer to support their growing user community and drive customer success. As a primary technical field expert, you'll be responsible for managing the technical aspects of sales engagements. This includes explaining NoSQL advantages, demonstrating how Couchbase Server works, and showing how it can solve customer problems. You'll work closely with the sales team on account strategy, ensure the success of customer PoCs/Pilots, deliver product presentations, and stay up-to-date on the NoSQL competitive landscape.
Key responsibilities include:
- Guiding customers in solving problems with Couchbase Server
- Working with sales teams on account strategy
- Managing customer PoCs/Pilots
- Delivering company/product presentations and demonstrations
- Explaining Couchbase Server to various technical levels
- Providing feedback to Product Management and Engineering
- Identifying and writing technical collateral
The ideal candidate will have:
- 4+ years of pre-sales engineering for enterprise back-end software
- 2+ years of RDBMS experience
- Excellent presentation skills
- Experience engaging with developers
- Passion for solving technical issues
- Proactive customer engagement
- BS in Computer Science, Engineering, or equivalent experience
Couchbase offers a comprehensive benefits package including generous time off, wellness benefits, financial planning options, and career growth opportunities. Join a company that's reimagining the database landscape and powering modern applications for Fortune 100 companies.
Responsibilities For Solutions Engineer
- Guide customers in solving their problems and meeting their requirements with Couchbase Server
- Work closely with the sales team on account strategy and identifying additional opportunities in existing accounts
- Ensure the success of customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution
- Develop and deliver exceptional company/product presentations and demonstrations
- Work with all technical levels from managers, to architects and developers and explain Couchbase Server and its uses
- Be the technical product expert for customers and stay up-to-date on the NoSQL competitive landscape
- Work with Product Management and Engineering to provide feedback from the field and represent the customer perspective
- Identify and write internal and external technical collateral, like typical deployment architectures or best practices
Requirements For Solutions Engineer
- 4+ years pre-sales engineering for enterprise back-end software
- 2+ years RDBMS including schema modeling, performance tuning and configuration
- Excellent presentation skills
- Experience engaging with developers
- Passion for diving into technical issues and solving customer problems
- Proactive in engaging with customers
- BS in Computer Science, Engineering or equivalent experience
Benefits For Solutions Engineer
- Generous Time Off Program
- Wellness Benefits (medical, dental, vision, life insurance, employee assistance programs)
- Financial Planning (RSU equity program, ESPP program, Retirement program, Business Travel Insurance)
- Career Growth opportunities
- Monthly Lifestyle Spending Account credit
- Ergonomic and comfortable in-office / WFH setup
- Food & Snacks for in-office employees
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