Robot Field Technician
Description For Robot Field Technician
Cyngn, a publicly-traded autonomous vehicle company based in Menlo Park, CA, is seeking a Robot Field Technician to join their growing team. This role offers a unique opportunity to work on cutting-edge self-driving technology across various commercial domains and vehicle types.
As a Robot Field Technician, you'll be an integral part of the Operations team, responsible for managing the deployment and testing of autonomous vehicles in the field. You'll work closely with product and engineering teams to ensure successful implementations and contribute to site bringup and data collection efforts.
Key responsibilities include collaborating with support engineers for troubleshooting, interacting with customers to gather user experience feedback, developing field testing procedures, and conducting thorough product tests. You'll also be involved in evaluating operational performance, maintaining test equipment, and documenting issues and solutions.
The ideal candidate should have experience with the Linux Terminal, ability to read and edit code, and possess excellent troubleshooting and customer service skills. Availability for weekend on-call support and the ability to lift 80 lbs are required. Experience with Python and a technical background in computer science, software engineering, electrical engineering, or robotics engineering would be advantageous.
Cyngn offers a compelling work environment that combines the energy of a startup with the stability of a public company. With under 100 employees, you'll have the opportunity to make a significant impact while enjoying the benefits of a close-knit team and publicly-traded equity. The company culture values open collaboration, creativity, and diversity of perspectives.
Benefits include comprehensive health coverage, life and disability insurance, 401(k), flexible vacation policy, stock options, and unique perks such as sabbatical leave after 5 years and allowances for remote employees. The salary range for this position is $90,000 - $100,000 per year.
Join Cyngn to be at the forefront of autonomous vehicle technology, working on real-world applications that have immediate impact. If you're passionate about robotics, enjoy problem-solving, and want to be part of a dynamic team shaping the future of transportation, this could be the perfect opportunity for you.
Responsibilities For Robot Field Technician
- Collaborate closely with support engineers in troubleshooting and solving problems
- Interact with customers regularly to find out user experience
- Develop standard procedures for field testing tasks
- Evaluate operational performance and recommend improvements if needed
- Test the prototype product to determine its acceptability and recommend modifications if required
- Ensure all test records are logged and available for future reference
- Maintain testing equipment and supplies in safe and good working conditions
- Assist product development, production, and marketing activities
- Write test proposals for sufficient test coverage
- Record test results accurately
- Conduct the product tests to predict performance or maintenance issues
- Identify failures and develop efficient solutions to minimize the failure rate
- Perform root cause analysis to determine reasons for product failures and develop corrective actions
- Perform hardware and product verification and validation tests before delivery
- Document all issues and corrective actions accurately for future references
Requirements For Robot Field Technician
- Ability and willingness to travel to other office and customer locations
- Experience with the Linux Terminal
- Ability to read and edit code
- Great troubleshooting skills and able to work under pressure
- Availability on weekends for on-call support
- Great customer service skills
- Ability to lift 80 lbs.
Benefits For Robot Field Technician
- Health benefits (Medical, Dental, Vision, HSA and FSA, Employee Assistance Program, 1:1 Health Concierge)
- Life, Short-term and long-term disability insurance (Cyngn funds 100% of premiums)
- Company 401(k)
- Commuter Benefits
- Flexible vacation policy
- Remote or hybrid work opportunities
- Stock options for all full-time employees
- Sabbatical leave opportunity after 5 years with the company
- Paid Parental Leave
- Daily lunches for in-office employees and fully-stocked kitchen with snacks and beverages
- Monthly meal and tech allowances for remote employees
- Allowance to purchase new headphones when you join!
