Customer Solutions Engineer (Post-Sales)

Docebo, one of the fastest-growing SaaS companies globally, is seeking a Customer Solutions Engineer specializing in post-sales customer-facing engagements. This strategic role promotes technical advocacy and works closely with the CSM team to ensure customers achieve their desired outcomes using Docebo's products. The focus is on retention, expansion, and proactive discussions around best practices.

As a Customer Solutions Engineer, you'll act as a technical SME for Customer Success Managers, providing deep product knowledge and technical guidance. You'll design and build customized technical solutions and integrations, review product utilization, and engage in strategic discussions to optimize customer experience. Your role will involve facilitating technical empowerment sessions for the Customer Success team and fostering strong relationships with customers through regular technical consultations.

The ideal candidate should have 6-8 years of experience in a technical post-sales or customer success role, preferably in the SaaS industry. You should possess a strong technical background with expertise in product architecture, integration, APIs, and security. Excellent communication skills and the ability to interact effectively with various stakeholders, including technical teams and C-level executives, are crucial.

Docebo offers a hybrid work model, encouraging in-person collaboration while supporting work-from-home flexibility. The company values innovation, simplicity, accountability, togetherness, curiosity, and impact. Join Docebo to be part of a global team powering learning experiences for over 3000 customers worldwide, including industry giants like AWS, Netflix, and L'Oreal.

If you're passionate about learning technology, have a strong technical background, and want to contribute to one of the fastest-growing companies in the field, this role at Docebo could be your next career move. Apply today and be part of the learning revolution!