Cloud Technical Solutions Engineer, AI/ML (Mandarin, English)

Google Cloud is seeking a Cloud Technical Solutions Engineer to join their global support team. This role combines technical expertise with customer advocacy, requiring fluency in both English and Mandarin. The position involves working directly with customers to resolve complex technical issues related to Google Cloud products and services.

The ideal candidate will have a strong technical background with at least 4 years of experience in coding, system design, and customer support. They should be comfortable with Linux/Unix systems, debugging complex workloads, and understanding cloud infrastructure. Experience with Web Tech, Data, Systems Admin, Machine Learning, or AI is essential.

As part of the Google Cloud team, you'll play a crucial role in helping companies transition to Google products and supporting their journey. You'll work in a dynamic environment, collaborating with web developers, systems administrators, and diverse customers worldwide. The position requires flexibility with work hours, including potential weekend shifts, to provide 24/7 support to global customers.

Key responsibilities include troubleshooting technical issues, developing deep product knowledge, advocating for customer needs, and contributing to product improvement. You'll serve as a technical consultant, helping resolve deployment obstacles and ensuring customer success with Google Cloud solutions.

This role offers the opportunity to work with cutting-edge technology at one of the world's leading tech companies. You'll be part of a team that supports customers in over 200 countries, helping them solve critical business problems and drive digital transformation. The position combines technical problem-solving with customer interaction, making it ideal for someone who enjoys both technical challenges and customer advocacy.

Google offers a supportive and inclusive work environment, with a strong commitment to diversity and equal opportunity. The role provides the chance to work on enterprise-grade solutions while contributing to the growth and improvement of Google Cloud services.