Software Engineering Manager, Customer Conversations Platform

Google is seeking a Software Engineering Manager for the Customer Conversations Platform team. This role involves managing engineering teams through the full software development life-cycle, developing and deploying distributed systems with ML-powered capabilities. The team focuses on building Alphabet's next-generation Service Desk platform to serve the needs of the sales and support ecosystem.

As a Software Engineering Manager, you will:

• Participate in and lead design, architectural, roadmap, prioritization, and operational decisions
• Drive software engineering projects from definition to delivery and maintenance
• Communicate and collaborate with various stakeholders across Product, UX, and Program teams
• Recruit engineers, mentor and coach them to develop their skills
• Set the team idea, strategy, and goals
• Maintain standards and best practices for engineering excellence
• Support collaboration with other engineering teams

The ideal candidate will have:

• A Bachelor's degree or equivalent practical experience
• 8 years of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript)
• 3 years of experience in a technical leadership role, overseeing projects
• 2 years of experience in people management or team leadership
• Experience collaborating across organizational boundaries to drive alignment
• Knowledge of leadership, management, distributed systems, and API design
• Experience with artificial intelligence, stakeholder management, Java, enterprise platforms, and data analytics

Join Google's Corp Eng team to build world-leading business solutions that scale a more helpful Google for everyone. As part of Google's IT organization, you'll provide end-to-end solutions for organizations across Google, creating the right tools, platforms, and experiences for all Googlers.