Staff Software Engineer, Gemini Cloud Assist, AI

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day.

The team is responsible for building AI assisted troubleshooting solutions as part of Gemini Cloud Assist, catering to GCP customers as well as internal support teams to understand users intent, perform root cause analysis, and provide quality insights.

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

As a Staff Software Engineer on the Gemini Cloud Assist Troubleshooting team, you will:

• Work as an AI SWE, individual contributor, and leader.
• Collaborate with Support and Support Platform leadership, Product, and Engineering teams to enable insights and data-driven decision making.
• Work with Support and playbook data to perform analysis, identify important business problems, and communicate results to stakeholders.
• Interact cross-functionally with Engineering, Product, Design, Operations, and User Research teams.
• Lead initiatives to improve data, tools, and methodology to help scale the team's work.

This role offers an exciting opportunity to work on cutting-edge AI technologies and make a significant impact on Google Cloud's troubleshooting capabilities.