Technical Solutions Engineer, Infrastructure, Google Kubernetes Engine
Description For Technical Solutions Engineer, Infrastructure, Google Kubernetes Engine
As a Technical Solutions Engineer for Google Cloud's Google Kubernetes Engine (GKE) and Anthos, you will manage customer challenges and provide level two support. You'll be part of a global team helping customers transition to Google Cloud. Your role involves troubleshooting technical issues using debugging, networking, system administration, and coding/scripting skills. You'll improve product adoption by enhancing tools, processes, and documentation. Key responsibilities include:
- Resolving issues in production GKE and Anthos deployments
- Developing deep understanding of GKE and Anthos technologies
- Acting as a consultant for internal stakeholders
- Working in a global 24-hour support team, including non-standard hours
- Advocating for customer needs with internal teams
You'll need a Bachelor's degree in STEM or equivalent experience, 4 years of coding or system design experience, and expertise in areas like Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, or SAP. Strong English communication skills are essential for this customer-facing role.
Google Cloud accelerates digital transformation across industries, delivering enterprise-grade solutions leveraging cutting-edge technology. Join us in helping organizations grow and solve critical business problems in over 200 countries and territories.
Responsibilities For Technical Solutions Engineer, Infrastructure, Google Kubernetes Engine
- Work with customers on their production Google Kubernetes Engine (GKE) and Anthos deployments to resolve issues and achieve product readiness, availability, and scale
- Develop an in-depth understanding of Google Cloud's GKE and Anthos product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis
- Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud
- Work as part of a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work
- Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production
Requirements For Technical Solutions Engineer, Infrastructure, Google Kubernetes Engine
- Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience
- 4 years of experience coding in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues
- 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP
- Ability to communicate in English fluently as this is a customer-facing role that requires interactions in English with local stakeholders
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