Senior Support Engineer (3rd Line), M365/Azure

This role presents an exciting opportunity to join the South African team of a UK-based Managed Service Provider (MSP). The position is for a Senior Support Engineer focusing on Microsoft cloud services, modern security products, networking, and storage. The role combines high-level technical support with mentoring responsibilities and project delivery.

The company is a Microsoft-centric business offering comprehensive IT services including technical support, systems management, project management, professional services, and technology sales. Their client portfolio includes prominent UK businesses who depend on their services for support and security.

The ideal candidate will be an experienced technologist and team player who can handle complex support requests, mentor junior staff, and bridge the gap between Support and Engineering teams. The role requires excellent communication skills, broad technical knowledge, and the ability to manage complex support and change management requests independently.

Key aspects of the role include acting as the primary technical escalation point, managing client cases, contributing to knowledge base development, leading IT projects, and participating in on-call arrangements. The position offers the flexibility of remote work from home in South Africa, along with opportunities for professional development and training.

The successful candidate must possess specific Microsoft certifications (AZ-104, MS-900) and demonstrate extensive knowledge across various technical domains including networking, cybersecurity, virtualization, storage technologies, and Microsoft business systems. This role is perfect for a technical generalist who enjoys mentoring others and has a passion for continuous improvement in service delivery.