Staff Product Manager - Customer Help Search Experiences

Intuit, a global financial technology leader serving over 100 million customers worldwide, is seeking a Staff Product Manager to lead their Customer Help Search Experiences team. This role sits within the QuickBooks Customer Success Digital Delivery team, focusing on AI-led digital help experiences. You'll be responsible for building capabilities that help customers find answers quickly and effectively, leveraging AI and innovative solutions to enhance the customer experience.

The position offers an opportunity to work on impactful projects that serve Intuit's entire suite of products and digital help tools, including In-Product help, Out-of-Product help, and contact support. You'll be at the forefront of developing AI-driven solutions that save valuable time for customers and ensure they get the most value from Intuit's products.

As a Staff Product Manager, you'll lead the development of platform products, working with UI frameworks and AI technologies. The role requires a strong technical background combined with business acumen, as you'll be responsible for delivering impactful business results through innovative product solutions.

The ideal candidate brings a mix of technical expertise, leadership skills, and a customer-first mindset. You'll work in a dynamic environment that values experimentation, data-driven decision making, and creative problem-solving. This is an excellent opportunity for someone who wants to make a significant impact on how millions of customers interact with Intuit's products while working with cutting-edge AI technology.

Working at Intuit means joining an award-winning culture where your creative inspiration can fuel big innovation. You'll be part of a team that helps overcome important financial challenges for millions of consumers, small businesses, and financial institutions worldwide.