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Support Engineer

LSEG is a leading global financial markets infrastructure and data provider, headquartered in the UK with operations in 65 countries.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Finance · Enterprise SaaS

Description For Support Engineer

LSEG (London Stock Exchange Group) is seeking a Support Engineer to join their Customer Lifecycle Engineering team. This role combines technical troubleshooting with customer service excellence, requiring someone who can diagnose and resolve complex technical issues while maintaining strong client relationships. The ideal candidate will have 3-6 years of experience with Python, AWS, and Linux environments, along with strong analytical and communication skills.

The position offers an opportunity to work with a global financial markets infrastructure leader that employs 25,000 people across 65 countries. LSEG's mission focuses on driving financial stability and empowering economies through innovative market infrastructure and data solutions. The company culture emphasizes integrity, partnership, excellence, and change, providing an environment where individuals can grow and develop their careers.

As a Support Engineer, you'll be responsible for complex technical problem-solving, automation development, and data migration tasks. You'll work closely with product teams to improve services and implement solutions. The role requires both technical expertise and strong interpersonal skills, as you'll be interfacing with stakeholders at various levels while managing critical system issues.

The position offers comprehensive benefits including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. LSEG is committed to diversity and inclusion, actively seeking individuals with unique backgrounds and perspectives. The company provides opportunities for career growth and development across its global operations.

This role would be ideal for someone who combines technical proficiency with strong communication skills and enjoys working in a fast-paced, global financial technology environment. The position offers exposure to cutting-edge financial market infrastructure and the opportunity to contribute to systems that power global financial markets.

Last updated 21 hours ago

Responsibilities For Support Engineer

  • Diagnose and solve complex technical issues
  • Conduct root cause analysis to prevent future problems
  • Develop and implement scripts to automate system verifications
  • Handle data migrations and integrations
  • Work with product teams to recommend enhancements
  • Support deep dives into process failure or complex incidents
  • Create and publicize data and reports for stakeholders
  • Track and navigate complex and high priority items throughout process lifecycle
  • Facilitate resolution of conflicts or delays

Requirements For Support Engineer

Python
Linux
  • 3 to 6 years of relevant experience
  • Experience in Python 3, AWS
  • Hands-on experience with Linux/Mac OS environments
  • Sharp analytical and problem-solving skills
  • Excellent written and oral communication skills
  • Knowledge of using source code management tools such as Git or SVN
  • BE/MS degree in Computer Science, Software Engineering or STEM degree
  • Solid English reading/writing capability
  • Familiarity with AWS or similar Cloud technology

Benefits For Support Engineer

Medical Insurance
401k
  • Healthcare benefits
  • Retirement planning
  • Paid volunteering days
  • Wellbeing initiatives

Interested in this job?

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