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Business Support Engineer

Meta builds technologies that help people connect, find communities, and grow businesses, including Facebook, Messenger, Instagram, WhatsApp, and AR/VR experiences.
Backend
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
Enterprise SaaS · Finance · Telecommunications

Description For Business Support Engineer

Meta is seeking a Business Support Engineer to play a crucial role in providing technical and engineering support to their global partners and clients. This position sits at the intersection of technical expertise and business partnership, requiring both strong engineering capabilities and excellent customer service skills.

The role involves working with a global team of Business Support Engineers to provide both proactive and reactive support for partner issues and integrations. You'll collaborate directly with Platform and Infrastructure teams to investigate and resolve partner-reported issues, while also contributing to product improvements and deployment strategies.

As a Business Support Engineer, you'll have the opportunity to specialize in key business areas including Business Messaging, Telecommunications, Fintech, and Advertising. The position requires deep technical knowledge in managing third-party service integrations, combined with the ability to foster strong developer and business relationships. You'll be responsible for understanding industry trends, partner solutions, and their implications for Meta's product roadmap.

The role offers significant growth potential and the opportunity to work with cutting-edge technologies while supporting Meta's global business infrastructure. You'll be part of a team that ensures the smooth operation of Meta's business products while driving continuous improvement in partner experience and product functionality.

Key technical requirements include experience with cloud infrastructure, API development, full-stack development, and a strong understanding of IT infrastructure and network protocols. The position requires 5+ years of relevant experience and offers the opportunity to work with Meta's suite of products and technologies.

This is an excellent opportunity for a seasoned technical professional who enjoys combining engineering expertise with business impact, working in a fast-paced environment, and contributing to the success of Meta's global partner ecosystem. The role offers competitive compensation and benefits, along with the chance to work at one of the world's leading technology companies.

Last updated 2 days ago

Responsibilities For Business Support Engineer

  • Partner with Meta's Business Partners & Clients to help them deploy Meta Products at scale
  • Provide integration support through Cloud Based APIs, Financial Technology & Telecommunications Integrations
  • Manage technical relationships with Meta partners, providing technical support and handling service outages
  • Troubleshoot partners' technical issues in real-time
  • Develop and maintain performance monitoring systems
  • Communicate partner needs to Meta product teams
  • Create and maintain documentation for partner integrations
  • Provide 24/7 on-call support coverage via rotation schedule
  • Analyze information to identify trends/opportunities
  • Coach others through projects and initiatives

Requirements For Business Support Engineer

PHP
JavaScript
React
  • Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
  • 5+ years of experience as a Support Engineer, Service Engineer or similar
  • Understanding of Messaging Operations and related technologies (IP Stack, VPN, SMPP, SS7)
  • Experience developing, deploying and operating software in public cloud infrastructure
  • Proven experience in API development on cloud based infrastructures
  • Proficiency in full-stack development with experience in SOAP and REST-API
  • Experience in communicating with technical and business audiences
  • Solid understanding of IT infrastructures and network protocols
  • Experience assessing, analyzing, and resolving operational issues using data
  • Experience managing multiple concurrent projects in cross-functional environment

Benefits For Business Support Engineer

Medical Insurance
Vision Insurance
Dental Insurance
  • Comprehensive benefits package including medical, dental, and vision insurance

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