Azure Networking Support Engineer – Mandarin Speaking

Microsoft is seeking an Azure Networking Support Engineer with Mandarin proficiency for their Customer Service & Support (CSS) team. This role involves owning, troubleshooting, and solving complex customer technical issues related to Azure networking. The position offers a blend of remote and office work, with up to 50% work from home flexibility.

Key responsibilities include:

1. Response and Resolution: Investigating and solving complex customer technical issues, acting as an advisor, and collaborating across teams.
2. Readiness: Leading in building communities, sharing knowledge, and deepening technical proficiency.
3. Product/Process Improvement: Engaging with Microsoft Engineering teams to investigate potential product defects and develop automation techniques.

The ideal candidate should have:

• Experience in technical support, consulting, or IT
• Knowledge of network and infrastructure administration
• Understanding of VPN, IPsec, DHCP, DNS, HTTP, MPLS, BGP, Layer3, Layer2
• Proficiency in written, reading, and conversational Mandarin
• Ability to pass Microsoft Cloud Background Check

This role offers an opportunity to accelerate career growth, hone problem-solving skills, and deepen technical expertise in Azure networking. Microsoft provides industry-leading healthcare, educational resources, discounts on products and services, savings and investments options, parental leave, generous time off, and opportunities to network and connect.

Join Microsoft's diverse and inclusive work environment, where innovation and collaboration drive the mission to empower every person and organization on the planet to achieve more.