High Performance Computing (HPC) Support Escalation Engineer

Microsoft's Customer Experience & Success (CE&S) organization is seeking a High Performance Computing (HPC) Support Escalation Engineer to join their dynamic team of 17,000+ employees worldwide. This role sits within the Customer Service & Support (CSS) organization, which is dedicated to building trust and confidence through seamless support experiences.

As an HPC Support Escalation Engineer, you'll be at the forefront of solving complex technical challenges, working with Microsoft's cutting-edge AI technology to help customers maximize their investments. The position offers a unique blend of technical problem-solving and customer interaction, requiring expertise in HPC environments, both Linux and Windows-based.

The role offers exceptional flexibility with up to 100% remote work capability, and competitive compensation ranging from $83,400 to $183,000 depending on location. You'll be part of a team that values growth mindset, innovation, and collaboration, working on high-impact projects that directly affect Microsoft's global customer base.

Key responsibilities include owning and resolving complex technical issues, leading community building efforts, and contributing to product improvement through direct engagement with engineering teams. The ideal candidate will bring 5+ years of technical support experience or equivalent education/experience combination, with strong expertise in HPC clusters, networking protocols, and system architecture.

This position offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and investment opportunities. It's an excellent opportunity for experienced professionals looking to advance their careers in a supportive, innovative environment while making a significant impact on Microsoft's global technical support infrastructure.