Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team. This role involves owning, troubleshooting, and solving highly complex customer technical issues, with a focus on Windows Virtual Desktop and Windows 365 Cloud PC. The position offers flexible work arrangements, allowing up to 100% work from home.

Key responsibilities include:

1. Leading in building communities and sharing knowledge through readiness programs and technical coaching.
2. Acting as a trusted advisor to product/engineering teams to drive improvements.
3. Investigating and solving complex customer issues, serving as a technical escalation point.
4. Using business and technology insights to shape strategy when engaging with customers and partners.

The ideal candidate should have:

• 7+ years of technical support, consulting, or IT experience (or a Bachelor's Degree in a related field with 5+ years of experience)
• Experience with Windows Virtual Desktop and/or Windows 365 Cloud PC
• Business-level fluency in English

Microsoft offers a range of benefits, including industry-leading healthcare, educational resources, savings and investments opportunities, parental leave, and generous time off. The company is committed to fostering a diverse and inclusive work environment.