Microsoft's Customer Experience & Success (CE&S) organization is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team. This role involves owning, troubleshooting, and solving highly complex customer technical issues, with a focus on Windows Virtual Desktop and Windows 365 Cloud PC. The position offers flexible work arrangements, allowing up to 100% work from home.
Key responsibilities include:
The ideal candidate should have:
Microsoft offers a range of benefits, including industry-leading healthcare, educational resources, savings and investments opportunities, parental leave, and generous time off. The company is committed to fostering a diverse and inclusive work environment.