Technical Support Engineering

Microsoft is a global technology company that empowers every person and organization on the planet to achieve more.
Backend
Senior Software Engineer
Remote
7+ years of experience
Enterprise SaaS

Description For Technical Support Engineering

Microsoft's Customer Experience & Success (CE&S) organization is seeking a Senior Technical Support Engineer to join their Customer Service & Support (CSS) team. This role involves owning, troubleshooting, and solving highly complex customer technical issues, with a focus on Windows Virtual Desktop and Windows 365 Cloud PC. The position offers flexible work arrangements, allowing up to 100% work from home.

Key responsibilities include:

  1. Leading in building communities and sharing knowledge through readiness programs and technical coaching.
  2. Acting as a trusted advisor to product/engineering teams to drive improvements.
  3. Investigating and solving complex customer issues, serving as a technical escalation point.
  4. Using business and technology insights to shape strategy when engaging with customers and partners.

The ideal candidate should have:

  • 7+ years of technical support, consulting, or IT experience (or a Bachelor's Degree in a related field with 5+ years of experience)
  • Experience with Windows Virtual Desktop and/or Windows 365 Cloud PC
  • Business-level fluency in English

Microsoft offers a range of benefits, including industry-leading healthcare, educational resources, savings and investments opportunities, parental leave, and generous time off. The company is committed to fostering a diverse and inclusive work environment.

Last updated 14 days ago

Responsibilities For Technical Support Engineering

  • Lead in building communities with peer delivery roles and share knowledge through readiness programs, technical coaching and mentoring
  • Act as a trusted advisor to the product group/engineering teams and drive Microsoft product, diagnostic and support process improvements
  • Own, investigate, and solve highly complex customer technical issues
  • Serve as a technical escalation point for other engineers
  • Deepen technical and professional proficiency to resolve highly complex customer issues
  • Use business and technology insights to help shape strategy when engaging with customers, partners, and teams
  • Embody Microsoft's culture and values

Requirements For Technical Support Engineering

  • 7+ years technical support, technical consulting experience, or information technology experience
  • OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years technical support, technical consulting experience, or information technology experience
  • Experience with Windows Virtual Desktop and/or Windows 365 Cloud PC
  • Business level fluency to read, write and speak English

Benefits For Technical Support Engineering

Medical Insurance
Education Budget
Parental Leave
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect

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