Technical Support Engineering

With over 17,000 employees worldwide, the Customer Experience & Success (CE&S) organization at Microsoft aims to empower customers to accelerate business value through differentiated customer experiences. The Customer Service & Support (CSS) team is looking for a Senior Technical Support Engineer to own, troubleshoot, and solve complex customer technical issues. This role offers career growth, skill development, and the opportunity to deepen technical proficiency.

Key Responsibilities:

• Investigate and resolve complex customer technical issues
• Act as an advisor to customers, collaborating across teams
• Lead in building communities and share knowledge through readiness programs
• Engage with Microsoft Engineering/Supportability teams to investigate product defects
• Help develop automation techniques and diagnostic tools

Required Qualifications:

• Bachelor's degree in Computer Science, IT, or related field AND 3+ years of experience OR 5+ years of relevant experience
• Experience with WSUS, SMS, SCCM 2007, 2012, and Microsoft Intune
• Strong knowledge of Windows OS, Mobile device OS, Client, Server, and Cloud services
• Understanding of Active Directory, Security, OS Internals, and networking concepts

The role offers flexible work arrangements with up to 50% work from home. Microsoft provides industry-leading healthcare, educational resources, discounts on products and services, savings and investments options, parental leave, generous time off, giving programs, and networking opportunities.

Join Microsoft's inclusive culture where employees come together with a growth mindset, innovate to empower others, and collaborate to realize shared goals. Be part of a company that values respect, integrity, and accountability to create a culture where everyone can thrive at work and beyond.