Technical Support Engineering - Identity and Security

Microsoft's Customer Service & Support (CSS) team is seeking a Technical Support Engineer specializing in Identity and Security to join their Security, Compliance, Identity and Management (SCIM) organization. This role is part of the larger Customer Experience & Success (CE&S) organization of over 17,000 employees worldwide. The position offers a hybrid work environment with up to 50% work from home flexibility and requires 0-25% travel.

The role focuses on troubleshooting and resolving customer technical issues related to Microsoft's identity and security products, particularly Azure Active Directory/Microsoft Entra, Office 365, and Intune. You'll be working with enterprise-level identity technologies, authentication protocols, and mobile device management solutions.

As a Technical Support Engineer, you'll be responsible for owning customer technical issues from start to finish, collaborating across teams, and contributing to product improvements. The position requires strong technical expertise in identity management, security protocols, and enterprise IT environments, combined with excellent problem-solving skills.

The ideal candidate will have a strong technical background with at least 3 years of experience in technical support or IT, native Korean language proficiency, and fluent English skills. This is an excellent opportunity for someone passionate about security and identity management who wants to work with cutting-edge technology while helping customers succeed.

Microsoft offers comprehensive benefits including industry-leading healthcare, educational resources, parental leave, and opportunities for professional growth. Join a company committed to empowering every person and organization on the planet to achieve more.