Technical Support Engineering - Intune

Microsoft's Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. The Customer Service & Support (CSS) team is looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues related to Intune. This role offers flexibility with up to 100% work from home.

Key Responsibilities:

• Review, investigate, and solve customer technical issues, collaborating within and across teams
• Participate in communities with peer delivery roles
• Develop technical and professional proficiency through training and readiness
• Identify potential product defects and provide feedback to senior engineers

Required Qualifications:

• 3+ years of technical support, technical consulting, or IT experience OR
• Bachelor's Degree in Computer Science, IT, or related field AND 1+ year(s) of technical support, technical consulting, or IT experience
• Fluent in Japanese (reading, writing, and speaking)
• Confident in reading and writing English; moderate spoken English skills

Microsoft offers industry-leading healthcare, educational resources, discounts on products and services, savings and investments opportunities, maternity and paternity leave, generous time away, giving programs, and networking opportunities.

Microsoft is an equal opportunity employer and welcomes applications from diverse backgrounds.