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Senior ServiceNow Developer

A biotechnology company pioneering mRNA therapeutics and vaccines, founded in 2010.
Norwood, MA, USA
Backend
Senior Software Engineer
Hybrid
1,000 - 5,000 Employees
6+ years of experience
Healthcare · Biotech
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Description For Senior ServiceNow Developer

Moderna is seeking a Senior ServiceNow Developer to serve as both a technical expert and strategic product leader for their ServiceNow platform. This role combines hands-on development with platform strategy, focusing on transforming Moderna's ServiceNow environment. The position involves cleaning up technical debt, simplifying complex customizations, rebuilding core ITSM modules, and leveraging investments in ITOM, SAM, HAM, and HRSD. Working in a hybrid model (70% in-office), the role offers an opportunity to modernize and scale the platform using out-of-box capabilities and regulatory best practices. The ideal candidate will bring 6+ years of ServiceNow experience, strong technical skills, and the ability to collaborate with stakeholders while driving platform strategy. Moderna offers comprehensive benefits, including healthcare, well-being support, and generous PTO, making it an attractive opportunity for those looking to make an impact in a leading biotech company that's revolutionizing mRNA therapeutics and vaccines. The role combines technical expertise with strategic leadership, offering a unique opportunity to shape the future of Moderna's digital infrastructure while working in a collaborative, innovative environment.

Last updated 9 days ago

Responsibilities For Senior ServiceNow Developer

  • Lead the rebuild of ITSM modules using OOTB best practices and regulatory standards
  • Partner with platform owner to define and drive platform roadmap
  • Reimplement Change Management with templated workflows
  • Support CMDB implementation including Discovery and Axonius payloads
  • Rebuild Service Portal to improve usability
  • Drive Knowledge Management implementation
  • Build and enhance Service Catalog items and dashboards
  • Lead solution design, development, and integration across systems
  • Mentor other developers and promote standards
  • Participate in Agile ceremonies and stakeholder demos

Requirements For Senior ServiceNow Developer

  • Bachelor's degree in computer science or equivalent experience (5+ years)
  • 6+ years of hands-on ServiceNow platform development experience
  • Strong scripting skills (Business Rules, Client Scripts, UI Actions, Script Includes)
  • Experience with REST/SOAP integrations and MID server architecture
  • Active ServiceNow CSA certification and specialty certification
  • Familiarity with CMDB and Discovery setup
  • Customer-centric mindset
  • Experience transforming legacy ServiceNow environments

Benefits For Senior ServiceNow Developer

Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Assistance
Parental Leave
401k
  • Best-in-class healthcare coverage
  • Holistic well-being support including fitness and mental health
  • Lifestyle Spending Accounts
  • Family planning and adoption benefits
  • Generous paid time off including vacation and sabbatical
  • Savings and investment opportunities
  • Location-specific perks

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