Technical Support Engineer - Developer Support

Motive is seeking a Technical Support Engineer for Developer Support to join their team. This role involves diagnosing and troubleshooting customers' technical concerns related to the Public API. The position is highly cross-functional, working closely with Engineering, Professional Services, integration partners, and Product managers to derive solutions for customers.

Key responsibilities include:

• Communicating with customers about reported issues and urgent inquiries
• Utilizing engineering tools to modify user/vehicle data for resolving support issues
• Performing data analysis using tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo
• Determining root causes of errors/bugs and reporting them to Technical Leads
• Building trusting relationships with customers through open communication
• Providing constructive feedback and writing Knowledge-base articles

The ideal candidate should have:

• 2-3 years of experience in Customer Support, Technical Support, or Software Development
• Bachelor's Degree in Computer Science/Engineering or equivalent practical experience
• Understanding of RESTful APIs, SQL, and OAuth 2.0
• Intermediate-level expertise in a programming language (e.g., Python, C++, C#, Ruby)
• Familiarity with the software development process and SAAS-based products
• Proficient technical skills for analyzing data and performing root cause analysis
• Excellent written and verbal communication skills

Motive serves more than 120,000 customers across various industries, including transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. This role offers a unique opportunity to get operationally hands-on at a fast-growing company.