Tier 1 Helpdesk Engineer

Nozomi Networks, the leader in OT and IoT Cybersecurity, is seeking a Tier 1 Helpdesk Support Engineer for their IT department. This role is responsible for first response to service and incident requests, prioritizing and forwarding tickets, and providing desktop and laptop support. The ideal candidate will have strong aptitude in hardware and software troubleshooting, spyware and virus removal, and upgrades. This position requires knowledge of computer logic and methodology to run computer systems, with a focus on service to end users.

Key Responsibilities:

• Configure, set-up, test, and troubleshoot hardware including desktops, laptops, printers, and peripherals
• Install, test, and troubleshoot software applications
• Receive, research, and prioritize incoming requests
• Resolve basic requests such as password overrides and access issues
• Maintain professionalism and accountability

Requirements:

• Minimum 2 years of progressive IT experience
• Associates Degree in a technical field preferred
• Help Desk experience required
• Effective communication skills
• Self-motivated, independent, and flexible
• Exceptional knowledge of computer hardware and software
• Working knowledge of diagnostic utilities and Help Desk tracking software
• Technical certifications and customer service experience a plus
• Understanding of InfoSec guidelines and IT services

Nozomi Networks offers a comprehensive benefits package including health & wellness, financial, and work-life balance benefits. They value diversity, inclusion, and belonging as core beliefs. This is an onsite role based in Mendrisio HQ, Switzerland.

Join Nozomi Networks to be part of a growing company that protects critical infrastructure, industrial, and government organizations from cyber threats while innovating in the field of OT and IoT cybersecurity.