HAM, IT Support Engineer

Okta is seeking a HAM, IT Support Engineer to join their team in Bengaluru, India. This role involves developing and implementing comprehensive onboarding programs, leading projects to improve BT Onboarding, hardware, and systems, and providing high-level IT support. The ideal candidate will have excellent communication skills, deep understanding of Okta, Jamf, Intune, and other core offerings, and be comfortable assisting executives and high-profile users.

Key responsibilities include:

• Resolving Level 1 to Level 3 tickets while ensuring excellent customer service
• Being an SME in at least 5 "Core Pillars"
• Providing 1:1 resolution steps and a white glove experience for complex issues
• Documenting resolution steps and building documentation/resources
• Managing inventory and assets
• Mentoring junior technicians
• Supporting audits and compliance initiatives

Technical skills required:

• Comprehensive knowledge of Windows and Mac OS
• Okta Administration and Workflow creation
• Working knowledge of Networking & Security
• Ability to produce coherent documentation and RCAs

Education and Certifications:

• Bachelor's in Computer Science, Information Systems, or related technical degree
• Okta Certified Admin
• Jamf 200
• Apple Certified Support Professional
• CompTIA Network+
• CompTIA Security+
• CCNA

Okta offers amazing benefits, opportunities for social impact, and fosters diversity, equity, inclusion, and belonging. They provide a dynamic work environment with the best tools, technology, and benefits to empower employees to work productively in a setting that best suits their needs.