Principal Customer Success Services Engineer – OIC PaaS & Apps developer

As a Principal Customer Success Services Engineer at Oracle, you will be a key member of the Support organization, focused on delivering post-sales support and solutions to Oracle's customer base. This role combines deep technical expertise with customer advocacy, requiring you to resolve complex technical issues and provide guidance on Oracle's Electronic Support Services.

You will serve as an expert problem-solver, handling extremely complex customer issues that often involve previously unknown challenges. The position demands high autonomy and regular reporting to management on customer status and technical matters. As an OIC PaaS developer, you'll work with Oracle Integration Cloud and related technologies, applying advanced technical skills to solve critical customer problems.

The role offers an opportunity to work with Oracle's core products, applications, and tools, while leading and mentoring others. You'll be responsible for maintaining exceptional customer relationships and achieving the highest levels of customer satisfaction. The position involves substantial customer interaction, requiring outstanding communication skills and the ability to work independently.

Working at Oracle means joining a world leader in cloud solutions, with opportunities to impact customers across various industries. The company offers competitive benefits, including medical, life insurance, and retirement options, plus opportunities to participate in volunteer programs. Oracle maintains a strong commitment to diversity and inclusion, promoting a balanced work environment where innovation thrives.

This role requires 50+% travel and the ability to work in shifts & weekends as needed. You'll be part of a global team, collaborating across different time zones and cultures to deliver exceptional customer support and technical solutions. The position offers excellent growth opportunities within Oracle's extensive technical ecosystem.