Senior Cloud Support Engineer

Oracle Cloud Infrastructure (OCI) is seeking a Senior Cloud Support Engineer to join their team in Tokyo. This role combines system administration, incident command, and customer support to deliver world-class cloud support experience. As part of the Engineering organization, you'll be the bridge between product engineering and partners, troubleshooting complex technical issues and influencing product features to improve customer experience. The position involves working in a 24/7 shift rotation environment, supporting enterprise customers in both Japanese and English. You'll be part of a dynamic team that handles service requests, incident management, and change management for dedicated regions. This is an excellent opportunity to work with cutting-edge cloud technology while making a significant impact on customer success. The role offers comprehensive benefits and the chance to work with a global leader in cloud solutions.