Senior Java Product Support Engineer

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's challenges. They've partnered with industry-leaders in almost every sector and have been operating with integrity for over 40 years.
Backend
Senior Software Engineer
In-Person
5,000+ Employees
6+ years of experience
Enterprise SaaS · Finance

Description For Senior Java Product Support Engineer

Oracle Financial Services Global Industries Unit (FSGIU) is seeking a Senior Java Product Support Engineer to join their world-leading banking solutions team. This role sits within a critical division serving 900+ financial institutions across 130+ countries, supporting millions of daily customer transactions.

As a Senior Support Engineer, you'll be working with state-of-the-art technologies in a high-volume, mission-critical environment. You'll be responsible for providing expert technical support for both on-premise and SaaS customers, requiring deep expertise in Java, Oracle technologies, and various modern development frameworks.

The ideal candidate will bring 6-10+ years of experience with strong capabilities in Core Java, J2EE, Oracle Database, and application servers. You'll need excellent debugging skills and the ability to handle pressure situations while maintaining clear communication with C-level customers. Experience with banking products or banking IT is highly valued.

This position offers the opportunity to work with emerging technologies and cloud solutions while being part of a dynamic team that sets global standards in financial services technology. You'll be involved in critical situation management, proactive monitoring, and developing innovative solutions for complex technical challenges.

The role combines technical expertise with customer-facing responsibilities, requiring both deep technical knowledge and strong communication skills. You'll be working with a comprehensive technology stack including Spring Framework, Microservices, Oracle JET, and modern monitoring tools like OCI Monitoring, Prometheus, and Grafana.

Oracle offers competitive benefits including medical, life insurance, and retirement options, along with opportunities for professional growth and development. Join a global leader in cloud solutions where innovation and work-life balance flourish, and where your contributions can make a significant impact on the future of financial technology.

Last updated 2 days ago

Responsibilities For Senior Java Product Support Engineer

  • Act as technical interface to customers, OEMs and VARs
  • Resolve problems related to installation and maintenance of Oracle products
  • Provide technical support and solutions to customer issues
  • Research and develop solutions independently
  • Maintain deep knowledge of Oracle products and platforms
  • Handle critical situation management

Requirements For Senior Java Product Support Engineer

Java
Redis
React
Node.js
MongoDB
Kubernetes
  • 6-10+ years of experience
  • Core Java and J2EE expertise
  • Knowledge of Oracle Database and PL/SQL
  • Experience with Application Servers (WebLogic/WebSphere)
  • Understanding of performance tuning and Oracle internals
  • Strong debugging and issue triaging skills
  • Good communication skills for customer interactions
  • Banking Product Support or Bank IT experience preferred
  • English language proficiency

Benefits For Senior Java Product Support Engineer

Medical Insurance
Vision Insurance
Dental Insurance
  • Medical Insurance
  • Life Insurance
  • Retirement Benefits
  • Volunteer Programs

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