Incident Management Engineer, New Grad
Description For Incident Management Engineer, New Grad
Palantir Technologies is seeking an Incident Management Engineer (IME) for their New Grad program. IMEs are crucial in maintaining stability across Palantir's products, ensuring 24/7 availability. They are the first responders when issues arise, responsible for triaging, troubleshooting, and coordinating resolutions.
The role involves working closely with engineering and business teams to minimize risks and evolve response strategies. IMEs are expected to be resourceful, creative, and agile problem solvers, capable of working both collaboratively and independently to resolve complex technical issues.
Key responsibilities include:
- Developing a deep understanding of Palantir's products and processes
- Collaborating on scalable, reliable software development and deployment
- Proactively preventing issues through telemetry and automation
- Maintaining and improving production database operational capacity
- Reducing operational overhead and making data-driven stability investments
- Participating in on-call rotations for critical incident response
The ideal candidate should have:
- Excellent problem-solving skills and attention to detail
- Comfort in a fast-paced environment with dynamic objectives
- Ability to work independently and as part of a distributed team
- Background in Computer Science, Engineering, Information Systems, or related field
Experience with Java, Go, web technologies, distributed computing systems, or cloud infrastructures is a plus.
Palantir offers a comprehensive benefits package, including medical, dental, and vision insurance, paid parental leave, fertility and adoption assistance, commuter benefits, unlimited PTO, and potential equity compensation. The estimated salary range for this position is $82,000 - $115,000/year, with additional compensation possible through Restricted Stock units and other incentives.
Palantir values diversity, equity, and inclusion, encouraging candidates from various backgrounds to apply. They are committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and hiring process.
Join Palantir in their mission to solve the world's hardest problems and make a significant impact through data-driven solutions.
Responsibilities For Incident Management Engineer, New Grad
- Develop a deep understanding of Palantir's products and processes
- Collaborate with customer-facing, product, and infrastructure teams on the development and deployment of scalable, reliable software
- Deliver end-to-end improvements to stability via telemetry and automation
- Maintain and improve the operational capacity of production databases
- Reduce operational overhead and make data-driven decisions about stability investments
- Take part in an on-call rotation for coordinating response to critical incidents
Requirements For Incident Management Engineer, New Grad
- Background in Computer Science, Engineering, Information Systems, or other technical field
- Excellent problem solving skills, ability to break down and explain complex concepts, and strong attention to detail
- Comfort working in a fast moving environment with dynamic objectives
- Ability to work both independently and make decisions autonomously, as well as collaborate as part of a distributed team
Benefits For Incident Management Engineer, New Grad
- Medical, dental, and vision insurance
- Life and disability coverage
- Paid leave for new parents and emergency back-up care for all parents
- Family planning support, including fertility, adoption, and surrogacy assistance
- Stipend for new child expenses
- Commuter benefits
- Relocation assistance
- Unlimited paid time off
- 2 weeks paid time off built into the end of each year
