Software Support Engineer

Popmenu, a rapidly growing SaaS company serving over 10,000 restaurants, is seeking a Support Software Engineer to enhance their innovative technology solutions. This role combines technical expertise with customer support, requiring proficiency in Ruby on Rails and React (or similar frameworks). The position offers a unique opportunity to bridge the gap between engineering and customer experience teams while contributing to the company's technical infrastructure.

The ideal candidate will have at least one year of professional development experience, strong debugging skills, and excellent communication abilities. They will be responsible for building internal tools, troubleshooting platform issues, and creating solutions that benefit both customers and internal teams. The role offers significant growth potential through mentorship from senior engineers and hands-on experience with production systems.

Popmenu provides a comprehensive benefits package including medical, dental, and vision insurance, 401k, and company equity options for all team members. The company culture emphasizes core values, professional growth, and giving back to the community. As a remote position based in Serbia, this role offers the flexibility of working from home while being part of a dynamic, venture-backed company that's revolutionizing the restaurant/hospitality sector with their patented menu technology and innovative solutions.

This is an excellent opportunity for a technically skilled individual who enjoys both coding and customer interaction, offering a clear path for career advancement within a growing organization.