(AIPC) USB/PCIE SW Customer Support Engineer, up to Sr. (Taipei)

Qualcomm, a leading technology innovator, is seeking a Senior USB/PCIE Software Customer Support Engineer in Taipei. This role is part of the Customer Engineering team working with world-leading Windows on Snapdragon (WoS)/Chrome compute device makers.

The position combines technical expertise in USB and PCIe protocols with customer-facing responsibilities. You'll be instrumental in supporting the design, development, and commercial launch of Qualcomm's compute SoC products. The role requires deep technical knowledge of USB/PCIe protocols, compliance testing, and system integration, along with strong programming skills in C/C++.

As a Customer Support Engineer, you'll bridge the gap between customers and internal development teams, providing technical training, assisting with software feature design, and resolving integration challenges. You'll need to understand customer requirements thoroughly and communicate effectively with internal product teams on hardware and software design issues.

The ideal candidate should have 4-5 years of experience in software development, particularly in C/C++ programming and debugging. Knowledge of Windows/ACPI/UEFI is advantageous. An MS in Electrical Engineering or Computer Science is preferred, though candidates with a bachelor's degree and relevant experience will be considered.

Qualcomm offers comprehensive benefits including world-class health coverage, financial planning support, continuous learning opportunities, and mentorship programs. This role provides an excellent opportunity to work with cutting-edge technology while developing both technical and customer-facing skills in a global technology leader.