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Voice AI Support Engineer

A leading technology innovator that pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation.
Machine Learning
Senior Software Engineer
In-Person
5,000+ Employees
5+ years of experience
AI
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Description For Voice AI Support Engineer

Qualcomm, a leading technology innovator, is seeking a Voice AI Support Engineer to join their team in Shanghai. This role combines artificial intelligence expertise with customer-facing technical support, making it an exciting opportunity for experienced software engineers passionate about AI and audio processing.

The position involves working with Qualcomm's cutting-edge Voice AI technology, where you'll be responsible for supporting customers with model optimization, deployment, and debugging. You'll collaborate directly with customers to help them integrate and optimize Voice AI models, troubleshoot audio issues, and provide comprehensive technical guidance. The role requires strong technical expertise in Python and C/C++ programming, along with specialized knowledge in Voice AI audio feature processing and embedded systems.

As part of Qualcomm's engineering team, you'll work closely with San Diego-based developers, contributing to a global technological ecosystem. The company offers extensive benefits including world-class health coverage, financial planning support, and continuous learning opportunities through tuition reimbursement and mentorship programs.

This role is ideal for candidates with 5+ years of experience (with Bachelor's) or 3+ years (with Master's) in Communications or Electronics Engineering, who excel in both technical implementation and customer communication. You'll be joining a company at the forefront of technological innovation, with opportunities to work on next-generation experiences and digital transformation initiatives.

Last updated 2 months ago

Responsibilities For Voice AI Support Engineer

  • Support Qualcomm Android Phone/Tablet platform customer, help customer win market
  • Collaborate with customers for Voice AI model optimization and quantization
  • Support customer end to end Voice AI model deployment, verification, and debugging
  • Support customer Audio issues debugging
  • Train customers with software integration and development
  • Interface closely with San Diego-based developers

Requirements For Voice AI Support Engineer

Python
Linux
  • Strong Python skill is required
  • Strong C/C++ programming skill is required
  • Knowledge of Voice AI audio feature processing
  • Embedded Linux/Android Audio framework and device driver background
  • RTOS or High-level OS of Linux/Android knowledge background
  • Strong communication (Writing/Speaking) Chinese /English skills
  • Bachelor's (with 5 years working experience) or MS degree (with 3 years working experience) in Communications or Electronics Engineering
  • Strong interpersonal skills and initiative skills
  • Experience with debugging techniques

Benefits For Voice AI Support Engineer

Medical Insurance
Vision Insurance
Dental Insurance
  • World-class health benefit coverage for employees and eligible dependents
  • Programs to help build and prepare for financially secure future
  • Self and family resources for emotional/mental strength
  • Wellbeing programs
  • Continuous learning and development programs
  • Tuition reimbursement
  • Mentorship programs

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