Site Reliability DevOps Engineer
Description For Site Reliability DevOps Engineer
Rackspace Technology, a leader in multicloud solutions, is seeking a Site Reliability DevOps Engineer to join their team in Riyadh, Saudi Arabia. This role is crucial within the Rackspace support infrastructure, providing high-level technical support to customers via phone, ticketing system, and automation. As an SRE team member, you'll operate OpenStack private cloud, develop tools, and integrate cloud infrastructure services. You'll leverage your OpenStack expertise to enhance operations and releases through code, utilize open-source observability tools like ELK and Grafana, and work on automating processes based on Tier 1 escalations. This full-time, on-site position offers an opportunity to work with cutting-edge technologies in a dynamic, customer-focused environment. Join Rackspace, consistently recognized as a best place to work, and be part of a winning team on an inspiring mission to embrace technology, empower customers, and deliver the future.
Responsibilities For Site Reliability DevOps Engineer
- Develop and deliver software for building & improving functionality, reliability, availability, and manageability of applications and cloud platforms using a DevOps model for On-Prem (OpenStack)
- Automate development, testing, and deployment processes through CI/CD pipelines (Git, GitLab, Helm, ArgoCD)
- Work with Tier 1 support on system and customer escalations
- Troubleshoot and resolve issues related to infrastructure, applications, and networks
- Collaborate with software engineering teams to optimize application performance and reliability
- Continuously evaluate and improve systems and processes to enhance reliability, performance, and efficiency
- Stay updated with industry trends, best practices, and emerging technologies in SRE and DevOps
Requirements For Site Reliability DevOps Engineer
- Solid OpenStack cloud infrastructure background and operational, fixing, and problem-solving experience
- Software development lifecycle experience including development, testing, packaging, deployment, upgrade, and support
- OpenStack development and operations experience, familiarity with major OpenStack components like Keystone, Nova, Neutron, Glance
- Software development experience in Python
- Ability to write patches for OpenStack in Python and contribute to the community
- Experience working with the open-source community for bug fixes/enhancement
- Experience supporting Software-defined storage with Ceph or other cloud-based storage
- Knowledge of Hypervisor technologies including KVM
- Redhat Enterprise Linux and/or CentOS build, development, and operations experience
- Experience in building and maintaining code distribution through automated pipelines
- Experience with Ansible or Puppet for configuration management
- Knowledge of Software-defined network technologies including OVS, OVN, NFV, etc.
- IaaC experience – Terraform, Ansible, Git, GitLab, Jenkins, Helm, ArgoCD, Conjur/Vault
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