Resident AI Engineer

We're looking for a Resident AI Engineer to join our Customer Success team. You will be the Rasa expert that our Enterprise customers will collaborate with as their trusted partner to accelerate their adoption of Rasa's solutions with project deliverables throughout the term of the residency. You will be reporting to the Manager of Customer Success and Technical Support Engineering.

As part of Rasa's customer support engineering team, you'll work on site with our customers' architects, developers, and operations staff to design, implement, and run Rasa deployments. You'll serve as the customers' go-to-resource for handling all Rasa-related projects and issues, provide proactive, consultative advice to help optimize the performance of our customers' Rasa deployments, and help champion an environment for ongoing strategic customer success.

Key responsibilities include:

• Designing, implementing, and running Rasa deployments
• Handling all Rasa-related projects and issues for customers
• Optimizing performance of customers' Rasa deployments
• Documenting customer feedback and sharing with Rasa's product and engineering organization
• Participating in Rasa internal training and education sessions

Requirements:

• Deep technical expertise in Rasa and conversational AI development
• On-premise infrastructure management experience
• Minimum of 5 years professional work experience with Rasa or equivalent
• Leadership or managerial experience in major transformation efforts
• Experience working with technical and business decision makers
• Ability to act as an industry encouraging leader

Benefits include flexible hours, remote work budget, professional development fund, unlimited PTO, company-wide offsite annually, and health benefits (varies by location).

Rasa is an equal opportunity employer committed to growing inclusively, augmenting the team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.