Customer Success Manager (Tableau Cloud Specialist)
Description For Customer Success Manager (Tableau Cloud Specialist)
Join Salesforce as a Customer Success Manager specializing in Tableau Cloud, where you'll serve as a trusted advisor to customers and become an extension of their workforce. This role combines senior-level business and technical expertise, requiring you to be the primary point of contact for accounts while coordinating with Product Management, Sales, Technical Support, and Engineering teams.
You'll be responsible for developing deep understanding of customers' Tableau environments, offering best practices, troubleshooting complex issues, and creating roadmaps for success. The position demands strong technical knowledge in databases, cloud technologies, and enterprise software, combined with excellent communication skills to bridge technical and business stakeholders.
As a Customer Success Manager, you'll contribute to Tableau's growth by identifying revenue opportunities, conducting workshops, and delivering custom presentations. You'll also play a crucial role in maintaining customer satisfaction through proactive issue identification and resolution, while participating in the broader Tableau community through knowledge sharing and mentorship.
The ideal candidate brings 8+ years of experience in enterprise software support, strong technical foundations in cloud and database technologies, and the ability to communicate effectively with both technical and non-technical audiences. This role offers the opportunity to work with cutting-edge data visualization technology while making a significant impact on customer success in the dynamic field of business intelligence.
Join our team in Tokyo and be part of a company that values innovation, customer success, and professional growth. You'll work in a fast-paced environment where your technical expertise and relationship-building skills will directly contribute to customer satisfaction and business growth.
Responsibilities For Customer Success Manager (Tableau Cloud Specialist)
- Develop understanding of customer's Tableau environment and analytical needs
- Offer best practice guidance for Tableau ecosystem performance
- Apply troubleshooting and debugging skills
- Build cross-functional relationships with Sales, Engineering, and Product Management
- Provide escalation management on critical cases
- Create roadmaps and conduct quarterly reviews
- Provide solutions and workshops to expand Tableau usage
- Identify revenue opportunities and partner with account team
- Build relationships with IT and business stakeholders
- Contribute to Tableau knowledge and community resources
- Prepare and deliver custom business and technical presentations
Requirements For Customer Success Manager (Tableau Cloud Specialist)
- 8+ years experience supporting commercial end user software applications
- Experience supporting enterprise level, mission-critical applications
- Strong understanding of relational databases, data warehouse techniques, OLAP
- 8+ years experience with Cloud, databases, SQL, and Windows Server
- Strong understanding of networking and server administration
- Excellent listening and research skills
- Strong communication and interpersonal skills
- Ability to explain technical issues to non-technical audience
- Strong organizational skills and attention to detail
- Tableau related Certification (Nice to have)
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