Director/Sr Director, Agentforce Success Engineer

Salesforce is seeking a senior leader for their Agentforce Success Engineers team to drive customer success with their Digital Labor Platform. This role combines technical leadership with customer success strategy, focusing on helping enterprise customers maximize their digital workforce potential. The position involves leading a team of Success Engineers while working closely with Sales, Account Success, and various internal teams.

The ideal candidate will be responsible for fostering team excellence, developing customer activation strategies, and ensuring successful implementation of Agentforce solutions. They will need to build and maintain executive stakeholder relationships, manage resource allocation, and drive consumption metrics. The role requires a deep understanding of AI technology, particularly Agentforce, and the ability to translate technical capabilities into business value.

This leadership position offers the opportunity to shape the future of digital labor solutions while working with enterprise-level customers. The role combines technical expertise with business acumen, requiring someone who can both understand complex AI systems and communicate their value effectively. The position comes with competitive compensation and the chance to work with cutting-edge AI technology at one of the world's leading enterprise software companies.

Success in this role requires a blend of technical knowledge, leadership skills, and customer success experience. The ideal candidate will have a proven track record of leading high-performing teams and driving customer adoption of complex technical solutions. They will need to be both strategic in their thinking and hands-on in their approach to problem-solving.