Production Support Engineering MTS

Join Salesforce's high-impact global engineering team focused on delivering Customer Love by resolving complex technical customer escalations. As a Customer Centric Engineer within R&D, you'll be part of a team handling billions of daily transactions for 150,000+ companies. The role combines technical expertise with customer service, requiring strong Java programming skills, database knowledge, and exceptional problem-solving abilities. You'll work on investigating, reproducing, and diagnosing complex issues while collaborating with various teams across Customer Services, R&D, and data center operations. The position offers the opportunity to contribute to Salesforce's #1 priority - trust - while working with cutting-edge cloud technologies and making a direct impact on customer satisfaction. The role requires both technical proficiency and excellent communication skills, as you'll be mentoring support teams and championing debug initiatives throughout R&D. Salesforce offers competitive compensation, comprehensive benefits, and a commitment to equality and inclusive workplace culture.