Senior Manager, Software Engineering (AI/ML)

Join Salesforce's AI Cloud Team in transforming customer service through innovative AI solutions. As a Senior Manager, you'll lead an exceptional engineering team building Einstein Bots, ML models, and services. The role focuses on developing conversational AI experiences that enhance customer service efficiency and satisfaction. You'll work with cutting-edge AI technology, ensuring data privacy and security while scaling solutions that impact millions of users worldwide.

The position offers an opportunity to shape AI strategy and product development in a leading enterprise environment. You'll collaborate with cross-functional teams, drive technical excellence, and mentor talented engineers. The role combines technical leadership with people management, requiring expertise in AI/ML, cloud services, and enterprise software development.

Salesforce's AI Cloud team is at the forefront of integrating revolutionary AI technology into CRM business at scale. You'll be responsible for building and enhancing chatbots, ML models, and services while ensuring compliance with stringent data privacy and security requirements. The role involves end-to-end ownership of solutions that directly improve customer experiences through fast user feedback cycles.

This is an ideal opportunity for someone passionate about AI innovation, customer service excellence, and technical leadership. You'll work with state-of-the-art ML/NLP technologies, lead high-performing teams, and contribute to products that define the future of customer service automation. The position offers the chance to make a significant impact while working with industry-leading enterprise solutions.