Senior Software Engineer - Customer Centric Engineering

Salesforce, the Customer Company, is seeking a Senior Software Engineer to join their Customer Centric Engineering team. This role is crucial in maintaining Salesforce's commitment to customer trust by resolving complex technical escalations. The position involves working with cloud applications that handle billions of daily transactions for 150,000+ companies.

As a Customer Centric Engineer within R&D, you'll be at the forefront of investigating, reproducing, and diagnosing complex customer issues. The role requires not just technical expertise in Java, databases, and web technologies, but also strong communication skills and a customer-focused mindset. You'll work closely with product teams, support engineers, and management on high-profile issues critical to the company's success.

The ideal candidate brings developer-level technical skills combined with a passion for customer interaction and problem-solving. You'll be responsible for mentoring technical support teams, building cross-functional relationships, and championing support initiatives throughout R&D. The position offers competitive compensation and comprehensive benefits, including wellbeing reimbursement and family-friendly policies.

This is an excellent opportunity for experienced engineers who want to make a direct impact on customer satisfaction while working with cutting-edge cloud technology. You'll be part of a company that values innovation, customer success, and using business as a platform for positive change. The role offers both technical challenges and the satisfaction of directly helping customers succeed with Salesforce's products.