Senior / Staff Technical Writer (Hyderabad / Bangalore)

Salesforce, the global leader in CRM solutions, is seeking a Senior/Staff Technical Writer to join their Enterprise Technology & Infrastructure team. This role offers an exciting opportunity to create impactful documentation and content experiences that help customers maximize their use of Salesforce products. Working in an Agile environment, you'll collaborate with cross-functional teams to produce various content types including in-app assistance, help guides, and interactive training through Trailhead.

The ideal candidate brings 6-15 years of technical writing experience with a strong foundation in software documentation. You'll need to demonstrate expertise in XML-based authoring tools, source control systems, and structured authoring with DITA. Your role will be crucial in crafting clear, concise, and user-friendly content that bridges the gap between complex technology and end-user understanding.

Salesforce offers an inclusive work environment with comprehensive benefits including parental leave, adoption assistance, and fertility benefits. You'll have access to world-class training through Trailhead.com and opportunities for professional growth through executive mentorship. The company's commitment to giving back through their 1:1:1 model allows you to participate in meaningful volunteer work.

This position is based in either Hyderabad or Bangalore, India, offering the chance to work with one of the most innovative technology companies while contributing to products that help businesses transform their operations. If you're passionate about technical communication, customer advocacy, and working in a collaborative, fast-paced environment, this role presents an excellent opportunity to advance your career while making a significant impact.