Software Engineering PMTS - SDET

Join Salesforce's Service Cloud team as a PMTS SDET (Software Development Engineer in Test) in their Q3 Engineering organization. This role focuses on quality and innovation for the Service Cloud platform, which provides customer service and support management solutions. You'll be part of a team that builds technology to automate service processes, streamline workflows, and implement AI-powered solutions.

As a PMTS SDET, you'll work with some of the finest Q3s at Salesforce who have developed crucial tools like Bento, Q3Bot, and ScratchBot. You'll be responsible for leading quality initiatives, developing sophisticated automation frameworks, and ensuring the highest standards of software quality across multiple teams. The role requires deep technical expertise in quality assurance, strong programming skills particularly in Java and JavaScript, and the ability to influence product design and development.

The position offers the opportunity to work on cutting-edge technologies including AI-powered chatbots and Service Cloud Voice, which unifies phone, digital channels, and CRM data in real-time. You'll be instrumental in shaping the quality standards and practices across teams while working on products that directly impact customer experience and satisfaction.

This is an excellent opportunity for a seasoned quality engineering professional who wants to make a significant impact at a leading enterprise software company. You'll be working in either Bangalore or Hyderabad, collaborating with cross-functional teams to drive innovation and maintain Salesforce's commitment to excellence and their #1 value: Trust.