Tableau - Customer Success Manager (Tableau Experience Mandatory)

We're seeking a versatile Customer Success Manager with Tableau expertise to join our Signature Success Plan team. In this role, you'll act as an extension of our customer's workforce, offering guidance to ensure significant ROI with Salesforce's Tableau product. You'll identify and address technical and business concerns, aligning them with customer priorities and projects. As the main point of contact, you'll coordinate deliverables, oversee customer experience from onboarding through contract renewal, and work closely with various departments.

Key Responsibilities:

• Customer Success Advocacy: Guide customers to achieve business objectives through Tableau utilization.
• Stakeholder Alignment: Develop relationships across market segments and solution complexities.
• Strategic Guidance: Offer recommendations for Tableau ecosystem health and performance optimization.
• Business Value Delivery: Cultivate executive-level relationships and drive innovation.
• Adoption Path & Enablement: Contribute to Tableau resources and create comprehensive adoption plans.
• Technical Expertise Application: Address technical concerns and align platform features with customer priorities.
• Proactive Support & Enhancement: Conduct quarterly reviews and provide tailored recommendations.
• Internal Relationship Building: Coordinate with Sales, Engineering, and Product Management teams.

Preferred Skills:

• 9+ years of relevant industry expertise in Customer Success, SaaS platforms, Technology Consulting, or Solutions Architecture.
• Strong consulting skills and ability to drive business value.
• Familiarity with Salesforce products and enterprise architecture.
• Excellent communication skills.
• Degree or equivalent experience required.

The role requires working in EST Time zone - 6:30 PM to 3:30 AM IST.

Salesforce is committed to equality, offering inclusive benefits, and is an Equal Employment Opportunity and Affirmative Action Employer.