Technical Writer, Sr. Analyst

Salesforce is seeking experienced technical writers to join their Content Experience (CX) team, focusing on creating documentation for cutting-edge technologies like generative AI and streamlined user experiences. This role combines both technical expertise and writing skills to craft comprehensive, accurate, and approachable content for various audiences including administrators, end users, and developers.

The position requires 3-5 years of experience in software documentation, with strong abilities in technical writing and communication. The ideal candidate will work in a hybrid environment, collaborating closely with product managers, engineers, and UX designers in an Agile development setting. They will be responsible for creating various content types including in-app assistance, release notes, help documentation, interactive training, and videos.

Key technical requirements include experience with XML-based authoring tools, source control software (Perforce/Git), and DITA structured authoring. The role demands excellent problem-solving abilities and strong interpersonal skills. Additional valuable skills include familiarity with CRM applications (particularly Salesforce), programming knowledge in HTML, and experience with Salesforce-specific technologies like Apex and Lightning Web Components.

The position offers competitive compensation ranging from $101,900 to $152,900 depending on location, with opportunities to work from major tech hubs including San Francisco, Seattle, Boston, or Atlanta. This is an excellent opportunity for a technical writer who is passionate about creating user-focused content and wants to work with innovative technologies at a leading enterprise software company.