Customer Success Engineer

Sofar is on a mission to connect the world's oceans, designing and deploying the largest privately owned network of marine weather sensors. We're seeking an experienced Customer Success Engineer to join our team and drive technical solutions in the maritime and ocean data industry. You'll work with our Wayfinder voyage optimization platform, which uses proprietary marine weather data to deliver real-time efficiency strategies to vessels and shoreside teams.

As a Customer Success Engineer, you'll:

• Build tools and provide engineering support for customer success
• Ensure data accuracy, collaborating with ships, operators, and internal teams
• Work with product and engineering teams to advocate for customer needs
• Create documentation and support resources
• Track and resolve customer issues
• Act as a customer advocate to influence product improvements

We're looking for someone with:

• 3-5+ years of technical customer-facing experience
• Strong problem-solving skills in a fast-paced environment
• Experience with software systems, APIs, and programming (JavaScript, Python, TypeScript)
• A solutions-oriented mindset and excellent communication skills
• Ability to thrive in a cross-functional role

Bonus points for passion for the ocean and sustainability. The estimated salary range is $75,000 - $100,000.

Sofar is committed to climate justice and encourages applications from underrepresented groups. Join us in creating ocean intelligence for a sustainable future!