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IT Operation Engineer

Tencent is a world-leading internet and technology company that develops innovative products and services to improve the quality of life for people around the world.
DevOps
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS · Gaming

Description For IT Operation Engineer

Tencent Overseas IT is seeking an IT Operation Engineer to join their team in London or Amsterdam. This role is part of Tencent's mission to empower global growth through future-ready IT platforms, applications, and services. The position combines traditional IT operations with modern DevOps practices, requiring expertise in both infrastructure management and automation.

The ideal candidate will be responsible for managing critical infrastructure, implementing DevOps practices, and ensuring 24/7 system reliability. They will handle everything from server room operations to cloud platform solutions, while also focusing on security and compliance through IAM policies and access controls.

This role offers an opportunity to work with a world-leading technology company, managing both traditional IT operations and modern cloud infrastructure. The position requires a blend of technical expertise and customer service skills, with opportunities to work on cutting-edge technology solutions.

Key responsibilities include managing IT assets, maintaining infrastructure, implementing automation, and providing high-level technical support. The role requires someone who is self-motivated, customer-focused, and passionate about technology, with the ability to work both independently and as part of a team.

The position offers exposure to various technologies and platforms, from traditional infrastructure to modern cloud solutions, making it an excellent opportunity for someone looking to grow their career in IT operations and DevOps. Working at Tencent means joining a global technology leader with a strong commitment to innovation and employee development.

Last updated a month ago

Responsibilities For IT Operation Engineer

  • Collaborate with Tencent Overseas IT and local Operations teams to provide cloud platform solutions
  • Manage full IT asset lifecycle from procurement to decommissioning
  • Maintain server room operations including HVAC, power, and infrastructure
  • Administer Microsoft 365, Jira, Confluence, Slack, and other business-critical systems
  • Ensure 24/7 reliability of servers, networks, and endpoints
  • Lead Tier 2/3 support and incident management
  • Collaborate on DevOps initiatives including CI/CD and container management
  • Automate onboarding/offboarding workflows
  • Develop IT operational playbooks and documentation
  • Optimize vendor management for procurement and SLAs

Requirements For IT Operation Engineer

Kubernetes
Linux
  • Bachelor's degree in Computer Science, Engineering, or related field
  • 3+ years in IT operations/systems engineering
  • Expertise in Hyper-V virtualization and PowerShell automation
  • Familiarity with ITSM platforms (ServiceNow/Jira/Slack)
  • Windows/macOS administration and networking
  • Scripting skills in Python/PowerShell
  • ITIL certification (preferred)
  • Strong problem-solving and cross-functional collaboration skills
  • Fluent in English; other EU languages preferred
  • Experience with cloud platforms (AWS/Azure) preferred
  • Gaming studio IT experience preferred

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