Production Support Engineer II

Truist, a major financial services company formed by the merger of BB&T and SunTrust, is seeking a Production Support Engineer II to join their team. This role is crucial for maintaining the stability and performance of business-critical systems. The position involves hands-on technical work in system monitoring, incident resolution, and process improvement.

The ideal candidate will have 4-8 years of experience in production support or systems engineering, with a strong background in monitoring tools like Splunk, Dynatrace, and CloudWatch. You'll be responsible for troubleshooting technical issues, performing root cause analysis, and implementing solutions to enhance system stability. Knowledge of cloud platforms (AWS or Azure) and experience with ITSM tools like ServiceNow are essential.

This is an in-office position available in Atlanta, GA or Raleigh, NC, offering a comprehensive benefits package including medical, dental, vision insurance, 401k, pension plan, and stock units. The role provides opportunities for professional growth through mentoring junior engineers and collaborating with senior team members.

Working at Truist means joining a purpose-driven organization committed to building better lives and communities. The company's strong financial background and focus on technological innovation make it an excellent place for engineers looking to make an impact in the financial services sector while developing their careers in production support and systems engineering.