Support Engineer - Taiwan

Union.ai is at the forefront of AI infrastructure development, focusing on their open-source project Flyte, which has become the emerging standard for modern data and AI orchestration. The company is seeking a Support Engineer based in Taiwan to join their team in a remote capacity. This role combines technical expertise with customer-facing responsibilities, requiring a strong background in software engineering and MLOps.

The position offers an attractive salary range of $70,000 to $180,000, based on location and experience. As a Support Engineer, you'll be responsible for ensuring customer success by resolving technical issues, driving platform adoption, and serving as a bridge between customers and various internal teams. The role requires at least 3 years of experience in Data or Software Engineering, with strong Python programming skills and knowledge of cloud technologies.

Union.ai offers an impressive benefits package, including comprehensive medical coverage (100% for employees), dental and vision insurance, equity options, unlimited PTO, and a generous 401(k) match. The company values work-life balance and provides 16 weeks of paid parental leave for both primary and secondary caregivers.

The ideal candidate will combine technical proficiency with strong communication skills, having experience in supporting both SMB and enterprise customers with infrastructure products. Knowledge of machine learning systems, MLOps, and distributed systems is crucial. This role offers an opportunity to work with cutting-edge technology while making a significant impact on how leading organizations manage their AI workloads.

Working at Union.ai means joining a team of infrastructure veterans from top tech companies, contributing to an open-source project used by industry leaders like LinkedIn, Spotify, and Gojek. The company promotes an inclusive environment and values diverse perspectives in achieving exceptional outcomes.